by Mary Bennett
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08 Nov, 2019
An article in The Sunday Times back in the summer noted that TV’s Love Islanders like to say, er, like. Quite a lot, actually. In fact, this particular 4-letter word was used, like, 76 times in, like, under five minutes. And, in an effort to encourage children to broaden their vocabulary, a primary school in Bradford banned the word ‘like’ in class, putting it in a ‘word jail’. It seems we’re all getting a bit lax when it comes to language, but it’s easy to pick up these habits when talking face-to-face. In most everyday conversations no one really notices too much, and it’s natural to slip into slang or jargon when you’re on familiar territory; nobody would ever refer to the BBC in its full form, for instance, because the abbreviation is well-established, and nor would you be likely to greet your mates in a formal manner. However, when it comes to the written word, if we were all to write exactly how we speak things might get a little confusing. Variations in accents would cause a few spelling arguments for a start, but certain businesses might start losing their authenticity. Would you trust a bank that intoned: ‘Need, like, more cash, kinda like now? You might wanna fink about getting a loan, so jus’ go online and fill in a form alright’? (Actually, that makes a lot more sense than some financial comms we’ve encountered! 😀) We applaud the businesses who are cutting out the jargon and speaking to their customers in clear, concise language. But there’s a huge difference in adopting a common-touch approach in your written comms and writing sloppily. If your audience’s first impression of you is through poor written content, then it doesn’t matter how expert you are in your field, it will do nothing other than put potential customers off. British writer Benjamin Zephaniah is a great example of someone who uses slang successfully to bring his Jamaican-influenced poetry to a mainstream audience. But as he himself has observed: "Whether we like it or not, the way we talk affects the way people see us and this can have very serious consequences.” True enough. So next time you’re crafting a presentation or email marketing campaign, think carefully about who your audience is. There’s no point bombarding people with acronyms and business jargon if the people you’re addressing don’t have a clue what you’re on about. They’ll simply zone out. So choose your words (and context) carefully!